Smurfarium

Definitions

“Offer” — these Terms of Service.
“Service” — the Smurfarium online platform (website) owned by the Provider and intended for the sale of Goods.
“User” — any individual who has accepted this Offer.
“Goods” — high-level game accounts listed on the Service.
“Acceptance of the Offer” — payment via the Service; full and unconditional consent to these Terms.

The Provider delivers the Goods as selected and paid by the User; the User accepts and pays under these Terms.
Smurfarium is an independent marketplace, not affiliated with publishers nor an official representative of any game or platform.

Price and parameters are set in the Service UI before payment.
Payment: 100% prepayment via supported methods.
Upon confirmation, the Goods (account credentials) are delivered automatically or within an agreed time frame.
The User is responsible for data accuracy and the delivery address for access. In case of errors/discrepancies, delivery is deemed completed; no refund unless expressly stated in this Offer.

No returns for Goods of proper quality. After successful delivery of access, the service is considered fully rendered; no refund is provided.
Refunds are only possible in the following cases:
- Total non-performance: the paid Goods were not delivered — 100% refund.
- Partial performance: the delivered account does not match the description — the Provider, as agreed with the User, either supplies missing parameters or refunds a proportional part of the price.
The User may submit a refund request (claim regarding the Goods):
- within 24 hours from the moment access to the account is delivered — in cases of total or partial non-performance;
- within 12 hours from detecting a technical access issue, provided there was no interference with the account by the User.
Requests submitted after these deadlines may be rejected.
The Provider reviews refund requests within 1 to 3 business days from receipt. If additional verification or data from the User is required, the review period may be extended; the User will be notified via the contact channel specified in the Service.
Once a refund is approved, funds are returned within 1 to 5 business days, depending on the acquiring bank and payment system processing times.
Refunds are made only to the same bank card or via the same payment method used for the original purchase. Transfers to other cards, accounts, or wallets are not supported.

The Provider shall:

The User shall:

Read these Terms before acceptance.
Provide accurate data for delivery.
Use the Goods according to the rules and policies of the respective games and platforms.

The Provider is not liable for the User’s subsequent use of the Goods, including deductions, bans, or other actions by game platforms/publishers.
The Parties are released from liability in case of force majeure.
Force majeure includes: global Internet outages, platform failures, government acts, blocking of services, and other events beyond the Parties’ control.

Disputes are settled by negotiation; contact details for support are provided in the Service.
Failing amicable settlement, disputes are resolved in court under applicable law.

These Terms take effect upon publication on the Site and remain valid until revoked by the Provider.
Amendments take effect upon publication of a new version.